We offer a wide range of personalized jewelry including custom name necklaces, earrings, bracelets, and rings. Each piece can be uniquely customized to your preferences.

Yes, we have multiple products with different fonts. Choose from a variety of font styles that we offer to create a look that suits your personal taste.

Certainly, we support a range of non-English characters to ensure that your personalised piece captures the essence of your message in any language.

Yes, there is a character limit for each piece to ensure the design remains elegant and legible. The character limit is 12 per name.

Yes, we recommend previewing your the item your interested in using the product images and reviews to get an idea of what your jewellery will look like.

To place an order, simply select the desired piece, choose your customisation options, add it to your basket, and proceed to checkout. Follow the prompts to provide your customisation details.

Yes, you can order multiple pieces with different customisations in a single order. Just make sure to specify the customisation details for each piece during the ordering process.

We do offer bulk order discounts for larger quantities. Please contact our customer support team to inquire about pricing and availability for bulk orders.

We accept a variety of payment methods including major credit cards, PayPal, and other secure online payment options.

As long as your order has not entered the production process, you may be able to make modifications or cancel. Please reach out to our customer support team as soon as possible for assistance.

We want you to be satisfied with your personalised jewellery. Our return policy allows for returns within 30 days of delivery for non-customised pieces. However, please note that personalised items are not eligible for return unless there is a manufacturing defect or error on our part.

Since each personalised piece is unique and made to order, we cannot accept returns or exchanges for personalised jewellery unless there is a manufacturing defect or error. Please review your customisation details carefully before placing your order.

If your personalised jewellery arrives damaged or with an error, please contact our customer support team within 7 days of receiving your order. We will work to resolve the issue and provide a replacement or solution.

Personalised items that have been accurately customised according to your provided specifications are generally non-returnable and non-refundable. However, if there's a manufacturing issue or error on our part, we'll gladly address it.

We stand behind the quality of our personalised jewellery. We offer a limited warranty against defects in materials and workmanship. Please refer to our Warranty page for more details.

Our custom jewellery pieces are made from high-quality materials such as sterling silver, 18K gold, and other premium metals. The specific materials used for each piece are listed on the product pages.

To ensure the longevity of your personalised jewellery, we recommend avoiding exposure to harsh chemicals, perfumes, and moisture. Regular cleaning and proper storage can also help maintain the beauty of your pieces.

We offer a variety of jewellery pieces that are hypoallergenic and suitable for sensitive skin. Please refer to the product descriptions for information about materials and allergen considerations.

We recommend gently cleaning your personalised jewellery with a soft, lint-free cloth to remove dirt and oils. Avoid using harsh chemicals or abrasive materials that could damage the finish.

Yes! Your new pieces are built to last. Each item is coated with a special rhodium plating which allows your pieces to withstand any harsh water damage and keep its shine forever.

Our pieces are backed by a lifetime guarantee, if your piece starts tarnishing or losing it's colour, simply reach out to us and we'll organise a brand new one to be sent to you.

Yes! You can wear your personalised jewellery every day and it will continue to keep it's long lasting shine.

Yes, you can include special characters, symbols, and even emojis in your personalised jewellery to make it truly unique and meaningful.

Each product has a range of available metals and materials listed on the product page. You can select your preferred option during the customisation process.

Some of our jewellery pieces allow for the addition of birthstones or gemstones. You can explore the available options on the product pages and choose the stones that hold significance for you.

We take your privacy and security seriously. Your personal information and payment details are encrypted and securely stored in accordance with industry standards. You can learn more about our privacy practices in our Privacy Policy.

Yes, we respect your privacy. The customisation information you provide is used solely for creating your custom jewellery and is not shared with third parties. You can find more details in our Privacy Policy.

You can contact our customer support team by using the contact form on our website, sending an email to hello@celesteadore.com

Our customer support team is available 5 days a week from 9AM to 5PM GMT+10. We strive to respond to inquiries as promptly as possible within these hours.

Yes, we're here to help you create the perfect personalised jewellery piece. Our customer support team can provide design ideas, suggestions, and recommendations to ensure your piece is exactly as you envision it.